Browsing by Author "Olawepo, G.T"
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Item Effect of Customer Satisfaction on Organizational Profitability, Using an Organization in the Food and Beverage Industry(International Journal of Management Sciences, 2013-03-15) Ibojo, Bolanle Odunlami; Olawepo, G.T; Akinruwa, Temitope EmmanuelThis study examines the effect of customer satisfaction on organizational profitability of a reputable food and beverage industry in Nigeria. More so, to determine the relationship between customer satisfaction and organizational profitability. Primary and secondary data were used for this study. The primary data was collected with the aid of questionnaires while the secondary data was collected from the selected organization periodicals and journals. The data collected was analyzed using descriptive and inferential statistical tools. The descriptive tools include tables and percentages while the inferential tools include regression analysis and analysis of variance (ANOVA). The findings from the study show the R2 values of 0.612 which revealed that customer satisfaction independently explain 61.2% of the variation in organizational profitability. The f-statistics of 12.307 of the organization revealed that the model is statistically significant at 0.05 significant level. The study concludes that the satisfaction of customers leads to more profitability. More so, there is a positive relationship between customer satisfaction and organizational profitabilityItem Effects of Occupational Hazards on Employees’ Productivity(European Journal of Business and Management, 2013-04-04) Ofoegbu, O.E.; Olawepo, G.T; Ibojo, B.O.It is a fact that profit maximization serves as the key/core objective for setting up 2006); however, in achieving this objective, there is the need to consider the welfare and safety of workers in the organization. Considering the welfare and safety of employees in order to boost productivity and profitab must be minimized or prevented because it serves as a negative catalyst for declined productivity. This paper tends to illuminate the effect of occupational hazards on employees productivity because it negatively affects productivity, which in turn affects organizational profitability. The researchers adopted the combination of secondary and primary sources of data. The secondary data involves the use of journals, periodicals, internet, and related materials while the primary data envelops questionnaires from respondents. Chi collected through questionnaire was analyzed using descriptive (percentages) and inferential statistics (regression analysis and coefficient of multiple determinations employees to hazardous substances reduces productivity. The results also indicate that training of employees on accident prevention can positively affect productivity. The conclusion is that effect on productivity. The recommendation is that organizations need to provide safe and conducive environment for the performance of the job. There is also the need to provide training and educative programmes in order or minimize occupational hazards and boost productivity.